You’ve lost access to your Instagram? No one can tag you without the post disappearing? Your account is completely blank? Girl, you’ve got it bad. Your Instagram seems broken! I hear this all the time. This is happening more and more as small businesses and brands are jumping on the social media mega machines like Instagram and Facebook to push their brand awareness. Your following is growing, your engagement is on point, you’re even posting regularly…and then it happens. A hacker, a bot, a possible algorithm shift by the social media Gods that decides today is your day to lose your S-H-H-H-it! We don’t know who it is, why this happens, or what makes this occur but it leaves us scouring the internet for answers, asking friends if they know anyone on the “inside” of Meta (if you find a friend that does, hold on to them. You’ve got a unicorn), crazily creating new emails and accounts to do just about anything we can to recover our well-earned following and account access and all the content put into it. If this sounds like you or your situation (no judgment here if you’ve cried over this ordeal) I hope that this article finds you well. See my 3 ways to get your Instagram working like the marketing charm it is again!
Houston Studio ®, Social Media Director, Carolina Gomez, sees this situation often. “It’s 3-6 months, after you get hacked, your account stays on the hackers system trying to get in again.” Here are her tips to prevent this happening to you! She encourages all account holders to:
1. Setup 2-step verification on all accounts
2. Make your password complicated with numbers, uppercase and lower case lettering, and symbols.
3. Set your notification on your account to notify you if a login attempt is made on other devices and other locations.
After several attempts the hacker will more than likely give up and move on to the next sorry soul.
So, I’ve done the research and sourced the support ticket link for you. This link is coveted by many so use it wisely. Just kidding — it’s their job to help you solve these issues. My source at FB says “Contrary to popular belief those reports do go to real people, but in line with the popular belief the real people aren’t always on top of their game or empowered to do something, and it can take a bit to get a response.” Here is your golden Instagram support ticket: https://help.instagram.com/368191326593075 GOOD LUCK!
